Effective Date: [Insert Date]
At Self Care, your satisfaction is our priority. We’re committed to delivering 100% original beauty, skincare, and makeup products — safely and securely — to your doorstep. If you're not fully satisfied with your order, please review our return and refund policy below.
1. Returns Eligibility
Due to the nature of beauty and personal care products, we only accept returns under the following conditions:
✅ Damaged or defective items
✅ Incorrect product delivered
✅ Missing items in your order
📌 To be eligible, you must notify us within 48 hours of receiving your order. Products must be unused, unopened, and in their original packaging.
2. Items That Cannot Be Returned
We do not accept returns or exchanges for the following:
Products that have been opened or used
Items purchased during sales, promotions, or clearance
Skincare/makeup items due to hygiene and safety reasons (unless damaged or incorrect)
Products without original packaging
3. How to Request a Return
If you received a damaged, defective, or incorrect item, follow these steps:
Contact us within 48 hours of delivery at [Your Email] or WhatsApp [Your WhatsApp Number]
Provide:
Your order number
Clear pictures/videos of the product and packaging
A brief description of the issue
Our team will review your request and get back to you within 2-3 business days.
4. Refunds Process
Once your return is approved:
You can choose between:
A replacement
A refund to your original payment method (if applicable)
A store credit for future purchases
Refunds are processed within 5–7 working days after approval. If the payment was made via card or bank transfer, please allow time for the bank to process the refund.
5. Shipping Charges
If the return is due to our error (wrong or damaged item), we will bear the return shipping cost.
If the return is due to any other reason, the customer is responsible for shipping costs.
6. Order Cancellations
You may cancel your order within 12 hours of placing it or before it has been shipped, whichever comes first. Once shipped, the order cannot be canceled.
7. Contact Us
We’re here to help!
📍 Self Care
Karachi, Pakistan
📧 [selfcare2k24@gmail.com]
📱 WhatsApp: [+92 321 9292213]
📞 Customer Support: [+92 321 9292213]
