Frequently Asked Questions (FAQs)
🛍️ 1. Are all products on Self Care original?
Yes! We guarantee that every item sold on our website is 100% original and authentic. All products are sourced from authorized distributors or directly from the brands.
📦 2. Do you deliver all over Pakistan?
Yes, we deliver nationwide. Whether you're in a major city or a remote area, we've got you covered.
⚡ 3. Do you offer same-day delivery in Karachi?
Yes! We offer same-day delivery in Karachi for orders placed before 12:00 PM. A PKR 300 extra charge applies for this service.
💰 4. What are your shipping charges?
Standard Shipping (Pakistan-wide): [Insert amount, e.g., PKR 250]
Free Shipping: On orders above PKR [Insert amount, e.g., 3,000]
Same-Day Delivery in Karachi: PKR 300 extra
💳 5. What payment methods do you accept?
We currently accept:
Cash on Delivery (COD)
Bank Transfer / Easypaisa / JazzCash
(We’ll soon be adding debit/credit card and online payment options!)
🔁 6. Can I return or exchange a product?
We only accept returns for:
Damaged or defective items
Incorrect items delivered
Please contact us within 48 hours of receiving your order. Products must be unopened and unused. Check our Return & Refund Policy for full details.
⏱️ 7. How long will my order take to arrive?
Karachi (Standard): 1–3 working days
Major cities: 2–4 working days
Remote areas: 3–7 working days
Karachi Same-Day: Same day if ordered before 12:00 PM
🧴 8. Do you sell trial-size or mini products?
Yes! From time to time, we offer mini versions and deluxe samples of popular products. Keep an eye on our New Arrivals and Limited Editions sections.
🔒 9. Is my personal information safe?
Absolutely. We use secure servers and encryption to protect your data. For full details, see our Privacy Policy.
📞 10. How can I contact you?
You can reach us via:
📧 Email: [selfcare2k24@gmail.com]
📱 WhatsApp: [+92 321 9292213]
📞 Call: [+92 321 9292213]
Or visit our Contact Us page.
